Privacy Policy

Privacy Policy

At RW3ATLING, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit rw3atling.com or place an order, how we use it, who we share it with, and the choices and rights you have.

Last updated: 3 November 2026

This website is operated by RW3ATLING (“RW3ATLING”, “we”, “us” or “our”). You can contact us at [email protected].

Information We Collect

• Information you give us: your name, email address, shipping and billing address, phone number, order details, and any messages you send us.
• Payment information: payments are handled securely by our payment processors. We do not store your full card details on our website.
• Information collected automatically: your IP address, browser and device type, pages viewed, referring website, and approximate location, collected through cookies and similar technologies.

How We Use Your Information

• To process, fulfil, ship and track your orders
• To send order confirmations, shipping updates and customer service replies
• To handle returns, refunds and cancellations
• To display prices in your local currency
• To prevent fraud and keep our website secure
• To understand how our website is used and improve it
• To send marketing emails, only if you have agreed to receive them (you can unsubscribe at any time)
• To meet our legal, tax and accounting obligations

Legal Basis for Processing

Where data protection laws such as the GDPR or Saudi Arabia’s Personal Data Protection Law (PDPL) apply, we process your information on the basis of: performing our contract with you (fulfilling your order); our legitimate interests (running and improving our store and preventing fraud); your consent (for example, marketing emails and non-essential cookies); and compliance with legal obligations.

Who We Share Your Information With

We never sell your personal information. We share it only with trusted parties who help us run our store, and only as much as they need:

• Suppliers and fulfilment partners: our products are shipped directly from partner suppliers abroad. We share your name, shipping address, phone number and order details with them so they can pack and deliver your order.
• Shipping carriers: to deliver your parcel and provide tracking.
• Payment processors: the payment providers shown at checkout process your payment securely under their own privacy policies.
• Platform and hosting providers: our store runs on WordPress and WooCommerce, hosted with our web hosting provider. WooCommerce stores order and customer data on our website.
• Analytics providers: if you allow analytics or advertising cookies, we may use services such as Google (Analytics and Ads) and Meta to understand how visitors use our website and to measure our advertising.
• Authorities: where required by law, such as customs or tax authorities.

International Transfers

Because we work with suppliers and service providers in other countries, your information may be transferred to and processed outside your country of residence. When this happens, we take reasonable steps to make sure your information remains protected.

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart and checkout working (essential cookies, set by WooCommerce)
• Remember your preferences, such as currency
• Measure website traffic and performance (analytics cookies)
• Show relevant offers, if you agree (marketing cookies)

You can manage or delete cookies in your browser settings, and where required we will ask for your consent before setting non-essential cookies. Disabling essential cookies may stop parts of the store, such as the cart, from working.

How Long We Keep Your Information

We keep your information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. Order records are kept for as long as tax and accounting laws require. You can ask us to delete your account at any time.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Ask us to delete your information
• Object to or restrict certain processing
• Receive a copy of your information in a portable format
• Withdraw your consent at any time, for example to marketing emails
• Complain to your local data protection authority

To use any of these rights, email us at [email protected]. We may need to confirm your identity before responding.

Security

We use reasonable technical and organisational measures, including encrypted (HTTPS) connections, to protect your information. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

Children

Our website is not intended for children under 18, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please email [email protected].