Shipping Policy

Shipping Policy

Thank you for shopping with RW3ATLING. We want your order to reach you safely and discreetly, wherever you are. This page explains how we process and deliver orders.

Last updated: 3 November 2026

Where We Ship

We ship to Saudi Arabia and to most countries worldwide. If we are unable to deliver to your address, we will contact you and offer a full refund.

Shipping Costs

• Saudi Arabia: free shipping on all orders.
• Worldwide: most items ship free. If a shipping fee applies to an item or destination, it will be shown clearly at checkout before you pay.

Processing Time

Orders are processed within 1–3 business days. Our products are sent to you directly from our trusted partner suppliers abroad, so your items may be shipped from a different country than the one you live in.

Delivery Time

Once shipped, delivery usually takes 10–20 business days. Delivery may take longer during holidays, peak seasons, or if your parcel is held for customs checks. These delays are outside our control, but we will always do our best to help.

If your order contains several items, they may arrive in separate parcels on different days.

Order Tracking

As soon as your order ships, we will email you a tracking number and link. Tracking information can take a few days to update after dispatch. If you have not received tracking within 5 business days of placing your order, please email us at [email protected].

Discreet Packaging

Every order is delivered in discreet packaging, with no product images or revealing descriptions on the outside, so it is ready to enjoy or to give as a gift.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes (such as VAT) or customs fees charged by your country. Where these apply, they are the customer’s responsibility and are not included in our prices or shipping costs.

For orders to Saudi Arabia, VAT and customs thresholds set by the Zakat, Tax and Customs Authority (ZATCA) may apply depending on your order value. If a parcel is refused because duties were not paid, we may be unable to offer a refund for the order.

Address Accuracy

Please check that your shipping address and phone number are complete and correct before placing your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice a mistake, email us as soon as possible and we will try to update it before your order ships.

Lost, Delayed or Damaged Parcels

If your tracking has not updated for an unusually long time, or your order has not arrived within 30 business days of dispatch, please contact us. We will investigate with the carrier and offer a free reshipment or a full refund.

If your parcel arrives damaged or an item is missing, email us within 7 days of delivery with photos. Full details are in our Returns & Refunds Policy.

Contact Us

Questions about shipping? Email us at [email protected] and we will be happy to help.